Frequently Asked Questions
How fresh is your coffee?
Our coffee is roasted in small batches after you order and ships shortly after roasting.
What is specialty grade coffee?
Specialty grade coffee scores 80 points or higher on the Specialty Coffee Association cupping scale.
Where is your coffee sourced from?
All of our coffee is specialty grade and ethically traded with a focus on relationships and respect for the farm and the farmer. All lots are carefully evaluated based on cup quality, farm process and sustainable practice. Our coffee is ethically sourced from established coffee-growing regions worldwide.
How long does coffee stay fresh after roasting?
Coffee tastes best within 3 to 14 days after roasting.
Do you sell whole bean and ground coffee?
Yes. We offer both whole bean and ground options.
What grind size do you use?
We offer 3 different grind sizes: coarse, drip, and fine. We also offer whole bean. See each product page for grind size and description.
Are your coffees single origin?
We offer both single-origin coffees and blended single-origin coffees.
Do you offer coffee subscriptions?
Yes. Subscriptions ship freshly roasted coffee on a recurring schedule and can be managed anytime.
How long does shipping take?
Orders ship within 1–2 business days. Delivery times vary by location, but we see an average of 4-7 days.
Do you accept returns?
If there is an issue with your order, contact us and we will assist.
Is your coffee ethically sourced?
Yes. Ethical sourcing and responsible supply practices are a priority.
How should coffee be stored?
Store coffee in an airtight container away from heat, light, and moisture.
Do you ship within the United States?
Yes. We ship throughout the United States.
How can I contact customer support?
You can contact us through our website contact form or email.
